Terms of Use

Version d737fa61926a

1. Who we are

CloudStream is a private project run by Martin Oksa ("we", "us"), Trencin, Slovakia. You can reach us at support@fxcomputers.net.

These terms apply to your use of CloudStream: the website, your account, the virtual machines you create and the streams you open. By creating an account, or by starting a demo, you agree to them.

2. The service

CloudStream rents out virtual machines running on our servers, optionally with a share of a graphics card (vGPU), and lets you use them from your browser. What each machine costs is shown before you build it and on its page while it exists.

3. Your account

• You must be at least 18, or have the permission of a parent or guardian.
• Give a working email address and keep your password to yourself. You are responsible for everything done with your account.
• One account per person. Don't share access or resell the service without our written agreement.

4. Credits and payment

• The service is paid for in advance with credits. Machines use credits by the minute while they exist; a stopped machine still uses credits for its disk.
• When your balance runs out, your machines are stopped. Their disks are kept while you top up, but we may delete machines that stay unpaid for more than 30 days after we have emailed you.
• Welcome credits and other free credits have no cash value, can't be transferred and may expire.
• You can ask for a refund of credits you bought and haven't used within 30 days of buying them. Used credits are not refunded, except where the law says otherwise. The details are in our refund policy.
• If you are a consumer, you ask us to start providing the service as soon as you top up or start a machine. You acknowledge that you lose your 14-day right of withdrawal for the part of the service that has already been provided.

5. Acceptable use

Don't use CloudStream to:

• break the law, or store or distribute content that is illegal or infringes someone's rights;
• attack, scan or overload other systems, send spam, or run anything that hides where traffic comes from (open proxies, anonymising relays);
• mine cryptocurrency;
• get around the limits of your pool, your machines or the service, or access machines and data that aren't yours.

We may stop a machine or suspend an account straight away to stop serious misuse or a security problem. We'll tell you why unless the law or an investigation prevents us.

6. Your machines, software and data

• What you install and store is yours, and so is the responsibility for it. That includes licences: any operating system or software you run must be properly licensed for use on a rented virtual machine.
• Keep your own backups. Snapshots in CloudStream are a convenience, not a backup.
• We don't look at the contents of your machines. We only access them when you ask us to, to fix a problem you reported, or when the law requires it.

7. Demo machines

Demo machines are shared with every visitor and are reset from time to time. Don't sign in to your own accounts or enter personal data on them. Sessions are time-limited and may be ended at any moment.

8. Availability

We work to keep CloudStream running, but we don't promise it will always be available or free of faults. Maintenance, failures and resource limits can interrupt machines and streams. Unless we agreed otherwise in writing, there is no guaranteed uptime.

9. Liability

To the extent the law allows, we are not liable for lost data, lost profit or indirect damage, and our total liability is limited to what you paid us in the 12 months before the claim. Nothing here limits liability for harm caused intentionally or by gross negligence, or the rights consumers have under the law.

10. Ending the service

You can delete your machines and close your account at any time. We may end the service for you with 30 days' notice, or straight away for serious or repeated breaches of these terms. When an account closes, its machines and their data are deleted.

11. Privacy

We process your email address, billing records and the technical logs needed to run the service, as described in our privacy notice, in line with the GDPR.

12. Changes

We may update these terms. For changes that matter, we'll tell you by email or in CloudStream at least 30 days before they apply. If you don't agree, you can close your account before then.

13. Law and disputes

These terms are governed by the laws of the Slovak Republic. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can turn to the Slovak Trade Inspection (SOI) or the EU's online dispute resolution platform.